Can I book a tour at the last minute when I am already in Amsterdam?
Depending on availability, last minute bookings can also be made online. With some exceptions, our booking engine closes 12 hours prior to the start of the tour. If you want to make sure that the tour of your choice isn't sold out, we recommend to book as soon as possible. We maintain a 24-hr free cancelation policy and no time-consuming forms need to be filled out. Just send us a SMS or email with your name and order number.
I’ve lost my ticket. What can I do?
In case you lost or forgot your ticket, make sure you have your passport or ID card with you on tour. Otherwise contact us (mail, call, text, WhatApp).
Can I cancel my tour?
You can cancel your tour, free of charge, until 24 hours before the tour starts and get a full refund. Refunds take place through the same method of payment.
Can I change the date of my tour?
Date change depends on availability and can be done by contacting us at least 24 hours before your tour starts. Make sure to mention the order number of your ticket(s) and what date you’d like to go instead. In case we don’t have availability and you decide not to go on the tour that you already booked, the cancelation policy applies.
I received a discount code from someone working in the hospitality industry. How does that work?
Tulip Day Tours works with referrers! You can fill out their discount code on the payment page and you’ll get 5% discount on your order.
What is the meeting point for the tour?
The point of departure for the tour depends on the tour that has been booked. Some tours include a hotel pick-up, and for some tours we meet our travelers at a meeting point. You will find clear instructions of the meeting points in the tour descriptions on our website.
Private group tours
All private group tours include a hotel pick-up (one address) and drop off (one address). This is a flexible pick-up, meaning the pick-up address can also be in cities other than Amsterdam. If you’re not sure if we can pick your group up from your address, contact us (mail, call, text, WhatsApp) and let us know which tour you’re interested in and what your pick-up address would be. We’ll get back to you asap.
Do you offer tours departing from the airport?
We offer private group tours for maximum 7 people from Schiphol airport. Let us know if you have a layover and we can put together a great tour for you!
Are the tours wheelchair accessible?
All our tours require walking, sometimes over uneven walking surfaces, including unpaved paths and cobblestones. In addition, we don’t have space for wheelchairs in our vehicles. For these reasons our tours are not wheelchair accessible.
Customers using walkers, crutches, or other mobility aids must travel with a companion.
Can I bring my dog on tour?
Dogs and other pets or animals are not allowed on our tours (with the exception of guide dogs).
What is the child policy?
Some of our tours are great for children, such as Muiderslot or National Park with a Ranger. Children (until the age of 18) must be accompanied by a supervisor. Please let us know if you need a car seat.
